If your return meets our guidelines, we can process it immediately. Please call us at (386) 334-4504 so we can assist you and answer any questions.
The return process typically involves several steps that both the customer and the seller or manufacturer need to follow. Here’s a general outline of what the return process might entail:
We accept product returns within 14 days of purchase, provided the item has not been deployed. If your packaging is opened but the light was NOT deployed, please bypass the online system and call us directly at (386) 334-4504. Customers are responsible for return shipping costs, and we issue refunds within 48 hours of receiving and inspecting the item. Once a light is deployed, it cannot be returned for a refund. However, if your light becomes defective within 2 years of purchase, please call us at (386) 334-4504 to open a warranty claim. Confirmed defective items will be replaced and shipped to you for free, though we do not issue monetary refunds for warranty claims. To get started, contact MacDaddy Fishing Lights® via phone, email, or our online customer service portal.
The customer provides information about the purchase, including the order number, date of purchase, and reason for the return. They may also be asked to provide details about the product and any issues or defects encountered.
MacDaddy Fishing Lights® assesses the return request to determine if it meets the criteria outlined in the warranty or return policy. This may involve verifying the purchase details and evaluating the condition of the product.
If the return is approved, MacDaddy Fishing Lights® provides the customer with Authorization to return the product and instructions on how to do so. This may include packaging instructions, shipping labels, and any required documentation.
The customer packages the product securely according to the provided instructions and ships it back to MacDaddy Fishing Lights®. Depending on the terms of the warranty or return policy, the customer may be responsible for covering the return shipping costs.
Upon receiving the returned product, MacDaddy Fishing Lights® inspects it to verify its condition and eligibility for return. If everything checks out, they proceed with processing the return. Processing the Return: Upon receiving the returned product, MacDaddy Fishing Lights® inspects it to verify its condition and eligibility for return. If everything checks out, they proceed with processing the return.
Depending on the nature of the return, MacDaddy Fishing Lights® may offer various resolutions, such as repairing the product, providing a replacement, issuing a refund, or offering store credit.
Throughout the return process, both parties should maintain clear communication to ensure that expectations are met and any issues or concerns are addressed promptly.
Please inspect your light thoroughly and ensure you are fully satisfied before placing it in the water. We strictly cannot accept returns or issue refunds for any items that have been used or deployed. For all eligible returns, an 8% restocking fee will be deducted from your final refund amount. This fee covers a 5% non-refundable credit card processing fee that we are charged on all transactions, which financial institutions do not return to us when a refund is issued. The remaining amount covers the labor and overhead costs required to open, test, and repackage returned items to guarantee they are in brand-new, operational condition. Due to rising shipping costs, credit card merchant fees, and increased labor wages, we must enforce this restocking fee to continue offering our products.
