The return process typically involves several steps that both the customer and the seller or manufacturer need to follow. Here’s a general outline of what the return process might entail:
The customer contacts the seller or manufacturer to initiate the return process. This can often be done through customer service channels such as phone, email, or an online returns portal.
The customer provides information about the purchase, including the order number, date of purchase, and reason for the return. They may also be asked to provide details about the product and any issues or defects encountered.
The seller or manufacturer assesses the return request to determine if it meets the criteria outlined in the warranty or return policy. This may involve verifying the purchase details and evaluating the condition of the product.
If the return is approved, the seller or manufacturer provides the customer with Authorization to return the product and instructions on how to do so. This may include packaging instructions, shipping labels, and any required documentation.
The customer packages the product securely according to the provided instructions and ships it back to the seller or manufacturer. Depending on the terms of the warranty or return policy, the customer may be responsible for covering the return shipping costs.
Upon receiving the returned product, the seller or manufacturer inspects it to verify its condition and eligibility for return. If everything checks out, they proceed with processing the return.sing the Return: Upon receiving the returned product, the seller or manufacturer inspects it to verify its condition and eligibility for return. If everything checks out, they proceed with processing the return.
Depending on the nature of the return, the seller or manufacturer may offer various resolutions, such as repairing the product, providing a replacement, issuing a refund, or offering store credit.
Throughout the return process, both parties should maintain clear communication to ensure that expectations are met and any issues or concerns are addressed promptly.
We can NOT re-sell lights that have been used in anyway, so please be sure and check the light to your satisfaction before putting it into the water. As per our Return Policy, a 8% restocking fee will be deducted from your refund which covers a non-refundable credit card processing fee of 5% which we are charged for all transactions. These fees are not refunded to us when the item is returned and refunded. While our maximum flat rate shipping fee is $14.75, many orders cost us much more to ship. When any item is returned to us it must be opened, checked and then repackaged to make sure it is still in new, operational condition. Increased shipping costs, credit card fees, and higher wages now being paid make it impossible for us to accept returns without a restocking fee.
